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Sunday, April 12, 2026
7:00 AM - 6:00 PM
CDT
Registration
7:00 AM - 7:00 PM
CDT
Registration
Location: 8th Street North
7:15 AM - 8:00 AM
CDT
Continental Breakfast
7:15 AM - 8:00 AM
CDT
Continental Breakfast
Location: Continental Foyer
7:45 AM - 8:30 AM
CDT
Amplify, Not Automate: A 7-Layer AI Playbook for Waits, Burnout, and Margin
7:45 AM - 8:30 AM
CDT
Amplify, Not Automate: A 7-Layer AI Playbook for Waits, Burnout, and Margin
Location: Buckingham
Speaker:
Alan Ayers, MBA, MAcc
– Urgent Care Consultants
7:45 AM - 8:30 AM
CDT
Building the Future of Urgent Care Clinicians: Fellowship Certification and New Graduate APC Training
7:45 AM - 8:30 AM
CDT
Building the Future of Urgent Care Clinicians: Fellowship Certification and New Graduate APC Training
Location: Continental C
Moderator:
Amelia Nadler, DNP, FNP-C
– Yale New Haven Health Urgent Care
Panelist:
Lisa Shakun, PA-C, MBA, FCUCM
– Yale New Haven Health Urgent Care
Panelist:
Lyndsie Watkins, PA-C, FCUCM
– Northwell Health - GoHealth Urgent Care
Panelist:
Elizabeth Benissan-Messan, PA-C, MPAS, MS
– Wellnow Urgent Care
7:45 AM - 8:30 AM
CDT
Check Your Blind Spot: Commonly Missed Pediatric Fractures
7:45 AM - 8:30 AM
CDT
Check Your Blind Spot: Commonly Missed Pediatric Fractures
Location: Marquette
Speaker:
Mark Bittman
7:45 AM - 8:30 AM
CDT
Testing and Decision-making in Respiratory Tract Infections
7:45 AM - 8:30 AM
CDT
Testing and Decision-making in Respiratory Tract Infections
Location: Continental B
Speaker:
Chris Chao
Co-Speaker:
Joseph Hwang, PA-C
– ExperCARE Health
8:45 AM - 9:30 AM
CDT
Coding Showdown: Clinician Judgment vs. ChatGPT
8:45 AM - 9:30 AM
CDT
Coding Showdown: Clinician Judgment vs. ChatGPT
Location: Continental C
Speaker:
Brad Laymon
8:45 AM - 9:30 AM
CDT
Inclusive Pediatric Care: Practical Strategies for Atypical Patients
8:45 AM - 9:30 AM
CDT
Inclusive Pediatric Care: Practical Strategies for Atypical Patients
Location: Marquette
Speaker:
Amy Lomas, BSN, RN-BC
– Atrium Health
8:45 AM - 9:30 AM
CDT
Sexually-transmitted Infections: Whom and when to test and treat
8:45 AM - 9:30 AM
CDT
Sexually-transmitted Infections: Whom and when to test and treat
Location: Continental B
Speaker:
Chris Chao
Co-Speaker:
Joseph Hwang, PA-C
– ExperCARE Health
8:45 AM - 9:30 AM
CDT
The Modern Urgent Care Operating System: 5 Core Components
8:45 AM - 9:30 AM
CDT
The Modern Urgent Care Operating System: 5 Core Components
Location: Buckingham
Speaker:
Brandon Roberston, MBA, Six Sigma Black Belt
– UCP Merchant Medicine & Intellivisit Solutions
8:45 AM - 4:30 PM
CDT
Poster Gallery Open
8:45 AM - 4:30 PM
CDT
Poster Gallery Open
Location: Private Dining Room 1;#Private Dining Room 2
9:30 AM - 10:00 AM
CDT
Coffee Break
9:30 AM - 10:00 AM
CDT
Coffee Break
Location: Continental Foyer
9:45 AM - 10:30 AM
CDT
Accreditation
9:45 AM - 10:30 AM
CDT
Accreditation
Location: Continental A
Speaker:
Scott Poston, RN, BSN, MHA
– HCA HealthCare
9:45 AM - 10:30 AM
CDT
Diagnosing and Managing Upper Extremity Fractures in UC
9:45 AM - 10:30 AM
CDT
Diagnosing and Managing Upper Extremity Fractures in UC
Location: Buckingham
Speaker:
John Adie, PhD, FACRRM, FRACGP, FRNZCUC, FRNZGP, B.Min., MBChB, BHB, Dip Community Emergency Medicine, Dip Obs/ Med Gyn., Dip Paed.
– University of the Sunshine Coast, Australia
9:45 AM - 10:30 AM
CDT
Pediatric Rashes: Beyond Hydrocortisone and Derm Referral
9:45 AM - 10:30 AM
CDT
Pediatric Rashes: Beyond Hydrocortisone and Derm Referral
Location: Continental C
Speaker:
Kathryn Crampton
– PM Pediatrics
9:45 AM - 10:30 AM
CDT
Urgent Care Skills Lab: Hands‑On Procedures That Matter
9:45 AM - 10:30 AM
CDT
Urgent Care Skills Lab: Hands‑On Procedures That Matter
Location: Waldorf
Instructor:
Amanda Patterson
– PM Pediatric Urgent Care
Instructor:
Martha Williams, DHSc, MS, PA-C
– Urgent Care Association
Instructor:
Joe Toscano, MD, FCUCM
– San Ramon Regional Medical Center
Instructor:
Marisa Rodriguez, MPAS, PA-C, CAQ-Peds
– PM Pediatric Care
Instructor:
Jen Ganime, MSN, CPNP
– PM Pediatrics
Instructor:
Katherine Wertz
Instructor:
Rich Bruckner, MD
– PM Pediatrics
Instructor:
Sean M. McNeeley, MD
– University Hospital Cleveland Urgent Care
11:00 AM - 12:00 PM
CDT
Unlock the Power of Your People
11:00 AM - 12:00 PM
CDT
Unlock the Power of Your People
Location: International North
Keynote Speaker:
Arel Moodie
Sponsored By
12:00 PM - 1:30 PM
CDT
CUCM Luncheon
12:00 PM - 1:30 PM
CDT
CUCM Luncheon & Members Meeting
Location: International North
Speaker:
Jessica Higginbotham
– American Family Care
Speaker:
Lisa Bishop, DNP, MHA, FNP-BC, CDEO, FCUCM
– College of Urgent Care Medicine
1:30 PM - 2:15 PM
CDT
Beyond Dismissal: Recognizing and Preventing Perceived Medical Gaslighting in Urgent Care
1:30 PM - 2:15 PM
CDT
Beyond Dismissal: Recognizing and Preventing Perceived Medical Gaslighting in Urgent Care
Location: Continental C
Speaker:
Rajesh N. Geria, MD
– Summit Health
1:30 PM - 2:15 PM
CDT
Culture-Oriented Leadership: The Pathway to Improving Your KPIs
1:30 PM - 2:15 PM
CDT
Culture-Oriented Leadership: The Pathway to Improving Your KPIs
Location: Continental B
co-speaker:
Brian Cruz
1:30 PM - 2:15 PM
CDT
Hacking the Patient Experience: The Psychology Behind 5-Star Reviews
1:30 PM - 2:15 PM
CDT
Hacking the Patient Experience: The Psychology Behind 5-Star Reviews
Location: Continental A
Speaker:
Charlotte Francis, MBA, MSN, APRN, FNP-C
– Texas Health Breeze Urgent Care
1:30 PM - 2:15 PM
CDT
The Core Four Stages of Adult Development Theory
1:30 PM - 2:15 PM
CDT
Unlock the Power of Your People: A Deep Dive
Location: Marquette
Speaker:
Arel Moodie
1:30 PM - 2:15 PM
CDT
Urgent Care 2030: The Road Ahead for Leaders Who Want to Thrive
1:30 PM - 2:15 PM
CDT
Urgent Care 2030: The Road Ahead for Leaders Who Want to Thrive
Location: Buckingham
Speaker:
Claudio Capone, FACHE
– Winding Lane Management
Co-Speaker:
Mark Reddinger, MBA
– Winding Lane Management
1:30 PM - 2:15 PM
CDT
Urgent Care Cafe
1:30 PM - 2:15 PM
CDT
Urgent Care Cafe
Location: Waldorf
2:30 PM - 3:15 PM
CDT
AI and Diagnostic Reasoning: Avoiding Digital Dementia
2:30 PM - 3:15 PM
CDT
AI and Diagnostic Reasoning: Avoiding Digital Dementia
Location: Continental B
Speaker:
Josh Russell, MD, MSc, FCUCM
– UCP-Merchant Medicine/Intellivisit | CUCM Board | The Focused Exam
2:30 PM - 3:15 PM
CDT
Beyond “Blood and Urine”: Next-Gen Pediatric Fever Algorithm
2:30 PM - 3:15 PM
CDT
Beyond “Blood and Urine”: Next-Gen Pediatric Fever Algorithm
Location: Continental A
Speaker:
Eric Weinberg, MD, FAAP
– PM Pediatric care
2:30 PM - 3:15 PM
CDT
Low Back Pain: The Evidence is NOT What You Think
2:30 PM - 3:15 PM
CDT
Low Back Pain: The Evidence is NOT What You Think
Location: Marquette
Speaker:
Tracey Q. Davidoff, MD, FCUCM (MD, FCUCM)
– Baycare Urgent Care
2:30 PM - 3:15 PM
CDT
Radical Empathy: Shining Bright in the Places That Harden Most
2:30 PM - 3:15 PM
CDT
Radical Empathy: Shining Bright in the Places That Harden Most
Location: Continental C
Speaker:
Casey Micheil, BSN, RN, CNML
– UCI Health
2:30 PM - 3:15 PM
CDT
Seeing the Whole Picture: How RCM Surveillance Revealed $2M in Process and Payer Opportunities
2:30 PM - 3:15 PM
CDT
Seeing the Whole Picture: How RCM Surveillance Revealed $2M in Process and Payer Opportunities
Location: Buckingham
Speaker:
Wayzen Lin, MS
– RevOps Health, Inc.
3:15 PM - 3:45 PM
CDT
Beverage Break
3:15 PM - 3:45 PM
CDT
Beverage Break
Location: Continental Foyer
3:30 PM - 4:15 PM
CDT
Bread-and-Butter Urgent Care: Diagnoses You See Every Day
3:30 PM - 4:15 PM
CDT
Bread-and-Butter Urgent Care: Diagnoses You See Every Day
Location: Continental A
Speaker:
Jonathan Halpert
3:30 PM - 4:15 PM
CDT
Overcoming Challenges of Molecular POC Testing in Non-Acute Care Settings
3:30 PM - 4:15 PM
CDT
Overcoming Challenges of Molecular POC Testing in Non-Acute Care Settings
Location: Marquette
Co-Speaker:
Cara Yobs, MBA, DLM(ASCP)
– Summit Health/CityMD
Co-Speaker:
Robert Switzer, MSL, PA-c
– Finger Lakes Health
Co-Speaker:
Sheldon Singh
3:30 PM - 4:15 PM
CDT
Read Films Like a Radiologist: Pediatric CXR and AXR Interpretation
3:30 PM - 4:15 PM
CDT
Read Films Like a Radiologist: Pediatric CXR and AXR Interpretation
Location: Continental B
Speaker:
Mark Bittman
3:30 PM - 4:15 PM
CDT
Retention Starts with Culture: How to Build Loyal, Engaged Urgent Care Teams
3:30 PM - 4:15 PM
CDT
Retention Starts with Culture: How to Build Loyal, Engaged Urgent Care Teams
Location: Buckingham
Speaker:
Michael Ray
4:30 PM - 5:15 PM
CDT
Diagnosing and Managing Lower Extremity Fractures in UC
4:30 PM - 5:15 PM
CDT
Diagnosing and Managing Lower Extremity Fractures in UC
Location: Buckingham
Speaker:
John Adie, PhD, FACRRM, FRACGP, FRNZCUC, FRNZGP, B.Min., MBChB, BHB, Dip Community Emergency Medicine, Dip Obs/ Med Gyn., Dip Paed.
– University of the Sunshine Coast, Australia
4:30 PM - 5:15 PM
CDT
Engineer Excellence. Train with Purpose
4:30 PM - 5:15 PM
CDT
Engineer Excellence. Train with Purpose
Location: Continental A
co-speaker:
Kristin Haterius, MSN, RN
– Texas Health Breeze Urgent Care
Co-Speaker:
Jennifer Follis, MSN, APRN, FNP-C, CEN
– “Texas Health Breeze Urgent Care
4:30 PM - 5:15 PM
CDT
Is it COPD, Asthma, or Both?
4:30 PM - 5:15 PM
CDT
Is it COPD, Asthma, or Both?
Location: Continental C
Speaker:
Yancy Phillips, MD, Master American College of Physicians (MACP)
– Winding Lane Management
4:30 PM - 5:15 PM
CDT
Tech Wrecks: Lessons from Tech Gone Sideways
4:30 PM - 5:15 PM
CDT
Tech Wrecks: Lessons from Tech Gone Sideways
Location: Marquette
Speaker:
Patrick Kelly
– 4th Season Consulting
4:30 PM - 5:15 PM
CDT
Urgent Care Skills Lab: Hands‑On Procedures That Matter
4:30 PM - 5:15 PM
CDT
Urgent Care Skills Lab: Hands‑On Procedures That Matter
Location: Waldorf
Instructor:
Martha Williams, DHSc, MS, PA-C
– Urgent Care Association
Instructor:
Joe Toscano, MD, FCUCM
– San Ramon Regional Medical Center
Instructor:
Marisa Rodriguez, MPAS, PA-C, CAQ-Peds
– PM Pediatric Care
Instructor:
Amanda Patterson
– PM Pediatric Urgent Care
Instructor:
Jen Ganime, MSN, CPNP
– PM Pediatrics
Instructor:
Katherine Wertz
Instructor:
Rich Bruckner, MD
– PM Pediatrics
Instructor:
Sean M. McNeeley, MD
– University Hospital Cleveland Urgent Care
5:00 PM - 7:00 PM
CDT
Solutions.Expo Opening Reception
5:00 PM - 7:00 PM
CDT
Solutions.Expo Opening Reception
Location: Solutions.Expo (Salon C & D)